Since the majority of Boyer New York's jewelry is made to order, we have a no return policy, meaning all sales are final.
In the unlikely event you find a defect, you have 72 hours from the time your item was delivered to request an "authorization of return". Please email us at email@example.com with the following information in your subject line: Request Authorization of Return
Include in your email:
The name on the order, address it was shipped to, your phone number and best time to reach you (in case we have questions), style ordered and a description of the defect. Once we have accepted your claim, we will issue an official "authorization of return." Then, please ship the item within 48 hours of authorization and include the paperwork that arrived with the item. Accepted refunds will be issued in the form of a company check.